Refund policy
Returns & Exchanges
We accept returns and exchanges on items bought on puddlefashion.com within 7 days of delivery.
To be eligible, items must be unused, unwashed and in their original packaging with all price tags attached.
Sale items are not eligible for return.
We also cannot accept returns or exchanges on:
- Masks, socks, stockings and accessories
- Used, washed or laundered products
- Products without price tags or original packaging
- Requests raised more than 7 days after delivery
How to request a return or exchange
Email us at contact@puddlefashion.com or WhatsApp us on +91-9999328818 with your order number and the item(s) you'd like to return or exchange, within 7 days of delivery. We'll share the address to send the parcel to. Return shipping costs are paid by the customer.
Once we receive the item, it goes through a quality check. We'll email you when it passes and process your exchange or refund.
Refunds
Approved refunds are processed within 15 business days of receiving your return, for the value of the returned item(s), excluding any COD fee.
- Prepaid orders: refunded to the original payment method.
- Cash on Delivery orders: refunded by bank transfer. Please share your bank details by email or WhatsApp. We are not responsible for transfers made to incorrect account details you provide.
Cancellations
Orders can be cancelled before they are dispatched. Email contact@puddlefashion.com or call/WhatsApp +91-9999328818. Once shipped, an order cannot be cancelled.
