Terms of service

Overview

This website, puddlefashion.com, is operated by Puddle Fashion ("we", "us", "our"). By visiting the site or buying from us, you agree to these Terms of Service, together with our Refund Policy, Shipping Policy and Privacy Policy.

Prices

The prices that apply are those displayed on the website when you place your order. We may change prices at any time without notice. All prices are in INR and include GST. Shipping is free on prepaid orders; a COD fee of ₹149 applies to Cash on Delivery orders and is shown at checkout.

Orders

Please check your billing and delivery details carefully when ordering. We are not liable for failed deliveries caused by incorrect details entered at checkout.

We may refuse or cancel an order for any reason, including stock availability or errors in product or pricing information. If we can't fulfil your order, we'll inform you and refund any amount paid.

Order confirmation

You'll receive an email confirming your order, and another when it ships with your tracking details.

Payment

We accept UPI, credit and debit cards, net banking, wallets and Cash on Delivery. Payments are processed securely by our payment gateway partners. We do not see or store your card details.

Delivery

Orders are usually dispatched within 24 hours and delivered within 2–4 days. See our Shipping Policy for details.

Returns & exchanges

Returns and exchanges are accepted within 7 days of delivery, subject to our Refund Policy. Sale items are not eligible for return.

Product information

We try to show product colours and details as accurately as possible, but the colour you see may vary slightly depending on your screen. Size charts are garment measurements and are given as a guide.